Welcome to Edelholz. Thank you for taking the time to review the following basic rules that govern your use of our promotional products Site. Please note that your use of our Site constitutes your unconditional agreement to these Terms and Conditions listed below.

Liability

All prices displayed on the Edelholz website are cited in U.S. dollars. Edelholz will add shipping and handling fees and, if applicable, sales tax. Edelholz reserves the right to discontinue or change specifications and prices on promotional merchandise and services offered without prior notice and without incurring any obligation to the customer. Products displayed on this site are available while supplies last. Edelholz has the right to refuse service, terminate accounts or remove/edit content.

Edelholz shall not be liable for any act beyond its reasonable control, including, but not limited to, acts or negligence of third parties, equipment failure, unavailability of supplies, strikes, lock-outs, war, fire, flood, or any other Act of God, any law, regulation, or other act or order of any court or governmental agency, or delays, unavailability, errors, or other failures of the Internet or other data networks.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.

Product/Color Appearance

We have made every effort to display products and colors that appear on the site as accurately as possible. However, the product delivered may deviate slightly from the image viewed on the website due to, but not limited to, the following factors: system capabilities of your computer to display images and colors or manufacturing processes.

Return Policy

Edelholz is dedicated to providing you with the highest quality promo products and customer service. If you are dissatisfied for any reason, call us immediately. Our staff of service professionals will do whatever it takes to guarantee your satisfaction. A restocking fee may apply. Unauthorized returns will not be accepted, please contact us for a return authorization number.

Shipping & Handling Charges

Prices listed do include shipping & handling charges. All merchandise is shipped FOB origin. Merchandise is shipped via DHL or truck depending on weight, date needed and delivery location.

Sale Pricing

Discount offers, including on sale promotional products, may not be combined with any other offers.

Copyright Information

The information and arrangement of the edelholzstore.com web site consists of copyrighted material solely owned by Edelholz or used with expressed consent. The contents are protected by US and international copyright laws.

You may use the information on this site for your personal use in evaluating our products and services. By placing an order on our site, we understand that you assume responsibility and authority to represent the text and/or logos for which these items will be used.

Credit Policy

For Existing Customers:
Your credit is established with Edelholz. Invoices will be sent before all material has been shipped.  Our prices are based on receiving payment within these terms. Your assistance in maintaining a current balance will be greatly appreciated so that Edelholz may continue to offer the best value to our customers.

For New Customers:
As a new customer of Edelholz, we would be glad to establish your account with a Paypal account. You can make advance payments using one of the following methods:

    * Credit card (VISA, MasterCard, American Express)
    * Prepayment check (please call for shipping cost)

Your advanced payment (options above) will permit prompt shipping of your promotional materials.